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Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package may be withheld from the shipping company for an extended period, leading to wait times and delays longer. We hope you understand, as this is something completely out of our control.

All our products are shipped to the United States, Canada, United Kingdom, Australia, Puerto Rico, Brazil, South Africa, India, Mexico, Singapore and Malaysia only, no delivery to other countries for now.

All our products are shipped and delivered by well-known companies across such as Yanwen, Sunyou, UPS, DHL, and USPS.

All our products are supported by free shipping, delivery time is about 12-15 days, if you need to add a tracking number you will need to pay an additional US$7.99 (in the cart and on the checkout page).

Among other things, all orders are processed within 1-2 days after receiving your order confirmation.

After processing your order, it will take approximately 11-13 days to arrive at the recipient’s address.

To pack every single order, we use strong boxes with internal protection to guarantee safety through the shipping process.

If you received a tracking number via e-mail, it means that your order has been processed and shipped to the distribution facility.

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at contact@moldsilo.com.

Disclaimer: These policies are verified for MoldSilo and able to be used against any claim. Please make sure to read these policies before placing your order.

Contact Infos:

Customer Support: -24/7-

  • Email: contact@moldsilo.com
  • Phone: +86 165 3553 3188
  • Address: 106 Jinling Hotel Asia Pacific Tower, No. 2, Hanzhong Road, Gulou District, Nanjing, Jiangsu 210005, China

Opening Hours:

  • Mon - Fri: 08.00 am – 20.00 pm UTC
  • Sat - Sun: 09:00 am – 19: 00 pm UTC
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