What Currency Are The Prices Do See On The Site?
All prices are in USD.
How Many Days Does It Take For An Order To Arrive?
All our products are supported by free shipping, delivery time is about 12-15 days.
All orders are processed within 1-2 days after receiving your order confirmation. After processing your order, free shipping takes approximately 11-13 days to arrive. if you need to add a tracking number you will need to pay an additional US$7.99 (in the cart and on the checkout page).
For more on shipping policy, please see our Shipping Policy page.
Note: The “day” mentioned above refers to the “natural day”.
HOW DO I KNOW MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.
How Can I Track My Package?
Get all the information about your package by using your tracking number in our section “ONLINE ORDER TRACKING”
Do You Offer A Guarantee On Your Products?
We guarantee the quality and functionality of our products. If there is a quality problem with the product, you can return it within 30 days of receiving the item. For more on returns and refunds, please see our Return and Refund Policy page.
How Can I Contact you?
please send us an e-mail to contact@moldsilo.com and we’ll back to you as soon as we can.
I Just Placed An Order, When Will It Ship?
We try our best to ship items as fast as we can. After we receive your order, it takes 1-2 days for us to prepare it and then it will be sent out.
Please note: All “days” above are “natural days”.
Can It Be Returned? What If There Is An Issue?
If the product is defective or damaged, we offer a 100% money-back guarantee. Please send a return request and return the goods to our warehouse and we will refund you in full upon receipt of the goods. Once we receive the product, we will refund your original purchase in full with no charge (no restocking fee). Please include your name and order number on the return package. For more on returns and refunds, please see our Return and Refund Policy page.